Privacy Policy — wagering

This Privacy Policy applies to all personal data collected, processed, and stored by wagering (the "Platform", "Operator", or "we") in connection with the operation of the wagering online casino and sports betting platform, accessible at wagering. wagering acts as the data controller in respect of personal data collected from players and site visitors based in Bangladesh.

This Policy covers all interactions with the wagering platform, including but not limited to: account registration, identity verification (KYC), deposit and withdrawal transactions, gameplay sessions, customer support communications, bonus claims, and browsing activity on the wagering website. It applies equally to users accessing the platform via desktop browsers and mobile browsers on networks including Grameenphone, Robi, Banglalink, and Teletalk.

By creating an account or using the wagering platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, you must cease using the platform and must not register an account.

Information You Provide Directly

When you register an account, complete KYC verification, make a deposit, contact support, or interact with any feature of the wagering platform, you may provide us with the following categories of personal information:

• Identity data: Full legal name, date of birth, nationality, and copies of identity documents such as your National ID Card (NID), passport, or birth certificate.
• Contact data: Email address, mobile phone number (including mobile wallet numbers associated with bKash, Nagad, Rocket, or Upay accounts), and residential address in Bangladesh.
• Financial data: Payment method details, transaction reference numbers, deposit and withdrawal amounts in BDT, and any bank account or mobile wallet identifiers necessary to process payments.
• Account credentials: Username and hashed password (we never store passwords in plain text). OTP codes are transient and are not stored after expiry.
• Communication data: Records of your communications with wagering support staff via live chat, email, or any other support channel.
• Responsible gaming data: Deposit limits, cooling-off periods, self-exclusion requests, and any other responsible gaming preferences you configure on your account.

Information Collected Automatically

When you access or use the wagering platform, certain technical and behavioural data is collected automatically by our systems:

• Device and network data: IP address, device type, operating system, browser type and version, mobile network operator, and screen resolution.
• Usage data: Pages visited, time spent on each page, games launched, bets placed, wagers settled, session start and end times, and navigation paths through the platform.
• Transaction logs: A complete server-side record of all deposits, withdrawals, wagers, and bonus transactions associated with your account, including timestamps in Bangladesh Standard Time (BST, UTC+6).
• Cookie and local storage data: Session identifiers, preference settings, and analytics data collected via cookies and browser local storage. See Section 4 (Cookies) for full details.

Information from Third Parties

In limited circumstances, wagering may receive personal data about you from third parties, including payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) confirming transaction status, identity verification service providers assisting with KYC, and fraud prevention partners flagging suspicious activity patterns. Any data received from third parties is handled in accordance with this Privacy Policy and is used solely for the purposes described herein.

wagering processes your personal data only for specific, legitimate purposes. The table below sets out the primary purposes for which we use your data and the legal basis for each processing activity.

Marketing Communications

wagering may send you promotional emails or SMS notifications about new games, bonus offers, BPL season promotions, and seasonal campaigns (such as Eid, Pohela Boishakh, or Victory Day specials) if you have opted in to receive such communications during registration or subsequently through your account settings. You may withdraw your consent to marketing communications at any time by updating your account preferences or contacting support at support@wagering. Withdrawal of marketing consent does not affect our ability to send you essential service communications related to your account.

Automated Decision-Making

wagering uses automated systems to detect fraud, bonus abuse, and responsible gaming threshold breaches. Where an automated system flags your account for review, a member of the wagering compliance team will conduct a manual review before any account action is taken. You have the right to request human review of any decision that significantly affects your account.

What Are Cookies?

Cookies are small text files placed on your device by the wagering platform when you visit the site. They allow the platform to recognise your device across sessions, remember your preferences, keep your session authenticated, and measure how the platform is used so that we can improve the experience for players in Bangladesh.

Types of Cookies We Use

What We Do Not Use

wagering does not use third-party advertising cookies, cross-site tracking pixels, or social media tracking scripts. We do not share cookie-derived data with ad networks, data brokers, or social media platforms.

Managing Cookies

You may configure your browser to refuse or delete cookies at any time. Please note that disabling essential cookies will prevent you from logging in to your wagering account. Functional and analytics cookies can be disabled without affecting core account access. Refer to your browser's help documentation for instructions on managing cookies on your specific browser and device.

Principle of Minimal Disclosure

wagering does not sell, rent, or trade your personal data to any third party. We share personal data with external parties only where it is strictly necessary to operate the platform, comply with legal obligations, or protect the security of our players and the integrity of the platform.

Permitted Data Sharing

wagering may share your personal data with the following categories of third parties under strict data processing agreements:

• Payment processors: bKash, Nagad, Rocket, Upay, and card processors (Visa/Mastercard acquiring banks) receive only the minimum transactional data required to execute and confirm your deposit or withdrawal in BDT.
• KYC and identity verification providers: Third-party identity verification services may receive copies of your identity documents solely for the purpose of verifying your identity and age as required by our responsible gaming and anti-fraud obligations.
• Game providers: When you launch a game provided by Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Spribe, Ezugi, or another game studio on the wagering platform, a session token and minimum technical identifiers are shared with that provider to enable game functionality. Game providers do not receive your full profile, payment details, or KYC data.
• Fraud and security partners: Specialist fraud detection services may receive device fingerprint data, IP addresses, and transaction patterns to identify potentially fraudulent or money-laundering activity.
• Legal and regulatory authorities: wagering will disclose personal data to law enforcement agencies, regulatory bodies, or courts if required to do so by applicable law, a valid court order, or to protect the rights, safety, or property of wagering, its players, or the public.
• Cloud infrastructure providers: Our hosting and data infrastructure providers operate under strict data processing agreements and may not use your data for any purpose other than providing infrastructure services to wagering.

Retention Periods

wagering retains your personal data for as long as your account is active and for such additional periods as are required by law, responsible gaming obligations, or legitimate business necessity. The following general retention periods apply:

Storage Location

wagering stores player data on secure servers. All data at rest is encrypted using industry-standard encryption protocols. Access to data storage systems is restricted to authorised technical and compliance personnel only, with full audit logging of all access events.

Data Deletion

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual. If you request deletion of your data before the retention period has expired, wagering will delete all data that it is not legally required to retain and will inform you of any categories of data that must be retained for a specified period and the reason for that retention.

As a wagering player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact the wagering privacy team at support@wagering with the subject line "Privacy Rights Request" and your registered account username. wagering will acknowledge all requests within 72 hours and provide a full response within 30 calendar days.

Right of Access

You have the right to request a copy of all personal data that wagering holds about you. We will provide this in a structured, commonly used, machine-readable format where technically feasible.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For data that you can update directly (such as your contact email or phone number), you may do so through your account settings dashboard. For data that requires verification (such as your legal name), please contact support with supporting documentation.

Right to Erasure

You have the right to request the deletion of your personal data where: it is no longer necessary for the purposes for which it was collected; you withdraw consent and there is no other legal basis for processing; or you object to processing and there are no overriding legitimate grounds. Requests for erasure will be assessed against our legal retention obligations; data that must be retained by law will not be deleted before the mandatory retention period expires.

Right to Restrict Processing

You may request that wagering restricts processing of your data in certain circumstances, such as while the accuracy of data is being contested, or while an objection to processing is being assessed. During a restriction period, we will store your data but will not actively process it beyond what is strictly necessary.

Right to Object

You have the right to object to wagering processing your personal data for direct marketing purposes at any time, with immediate effect. You may also object to processing based on legitimate interests, in which case wagering will assess whether its legitimate interests override your privacy interests on a case-by-case basis.

Right to Data Portability

Where wagering processes your data on the basis of consent or contract performance, and the processing is carried out by automated means, you have the right to receive a portable copy of your data in a structured, commonly used format.

wagering implements a layered security architecture designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. The following technical and organisational security measures are in place across the platform:

• 256-bit SSL/TLS encryption for all data in transit between your device and wagering servers.
• AES-256 encryption for all sensitive data stored at rest, including KYC documents and financial records.
• Multi-factor authentication for all wagering staff accounts with access to player data systems.
• OTP-based login verification for player accounts to prevent unauthorised access even if login credentials are compromised.
• IP-based anomaly detection to flag login attempts from unrecognised locations or devices.
• Regular penetration testing conducted by independent security professionals to identify and remediate vulnerabilities before they can be exploited.
• Comprehensive audit logging of all access to player data systems, with automated alerts for unusual access patterns.
• Incident response procedures ensuring that any data breach is identified, contained, and reported in accordance with applicable obligations, and that affected players are notified promptly.

Your Responsibilities

While wagering takes extensive measures to protect your data on our side, your account security also depends on you. You are responsible for keeping your login credentials confidential, using a strong and unique password for your wagering account, and ensuring that your registered mobile number and email address are secure and accessible only to you. If you suspect your account has been compromised, contact wagering support immediately via live chat.

wagering is strictly an adult gambling platform. We do not knowingly collect personal data from any person under the age of 18. Access to the wagering platform by persons under 18 is strictly prohibited. Age verification is a mandatory step in our account registration and KYC processes, and wagering reserves the right to request documentary proof of age from any player at any time.

If wagering discovers that personal data has been collected from a person under the age of 18, that account will be immediately suspended, all data associated with the account will be securely deleted, and any funds held in the account will be handled in accordance with applicable policies and, where appropriate, returned to the payment source.

wagering reviews this Privacy Policy on a regular basis and updates it as necessary to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made to this Policy, we will update the effective date displayed at the top of this page and notify registered players by email at their registered address.

For changes that significantly affect how we use or share your personal data, we will provide a summary of what has changed and, where required by applicable law or where the change is based on consent, seek your renewed consent before the change takes effect.

Your continued use of the wagering platform following the publication of an updated Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this page periodically so that you remain informed of how wagering protects your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data wagering holds about you, please contact our privacy support team using the details below. All privacy-related communications are handled in strict confidence and in accordance with this Policy.

• Email: support@wagering — use the subject line "Privacy Rights Request" for data subject requests
• Live Chat: available 24 hours a day, 7 days a week via the wagering platform
• Response time: within 72 hours for privacy rights requests, within 6 hours for general privacy enquiries