Responsible Gaming
at wagering

wagering believes that gambling should always be an enjoyable leisure activity — never a source of financial distress, emotional harm, or conflict in your personal life. As Bangladesh's premier English-language online casino and sports betting platform, wagering takes its duty of care to players seriously, and responsible gaming is embedded at every level of how the platform operates.

Our responsible gaming programme is built on four core principles: prevention (stopping problem gambling before it starts through education and proactive tools), detection (identifying signs of problem gambling early through account monitoring and player interaction), intervention (reaching out to players who may be showing signs of harm), and support (providing clear pathways to professional help for any player who needs it).

Every wagering employee who interacts with players — including customer support agents, account managers, and compliance staff — receives regular training on responsible gaming practices and problem gambling identification. Our systems are designed to flag unusual patterns of play and escalate them for human review before harm develops further.

wagering operates as a safe and reliable online gambling platform. All games on the platform use certified random number generators (RNGs) audited for fairness. The platform does not manipulate game outcomes, does not hide payout rates, and does not use dark patterns to encourage excessive gambling. We want you to enjoy the platform and come back — not because you chased losses, but because you had fun.

Access to wagering is strictly limited to individuals who are 18 years of age or older. This is a non-negotiable requirement that applies to all players in Bangladesh regardless of the device or network used to access the platform. Attempting to register an account as a minor, or allowing a minor to use your account, is a serious violation of the wagering Terms & Conditions and may result in permanent account closure and forfeiture of all funds.

How We Verify Age

Every new wagering account is subject to age verification as part of our Know Your Customer (KYC) process. Players are required to submit a copy of a valid government-issued identity document — such as a National Identity Card (NID), passport, or birth certificate — that confirms their date of birth. Accounts that cannot be verified as 18+ will be suspended until verification is completed or permanently closed if the player is found to be underage.

Protecting Minors

If you share a device with younger family members in your home in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, we strongly recommend taking the following precautions to prevent minors from accessing your wagering account:

• Never save your wagering username or password on a shared device.
• Always log out of your wagering account completely after each session.
• Use a device PIN or biometric lock on any device you use to access wagering.
• Consider using parental control software on shared family devices to block access to gambling websites.
• Keep your registered mobile number and email address private and secured with strong passwords.

One of the most effective tools for keeping gambling within a healthy budget is setting a firm deposit limit before you start playing. wagering allows every registered player to set customised deposit limits that cap the maximum amount of BDT you can deposit into your account in a given time period. These limits apply across all payment methods including bKash, Nagad, Rocket, and Upay.

Available Limit Types

• Daily deposit limit: The maximum amount in BDT you can deposit within any 24-hour period.
• Weekly deposit limit: The maximum amount in BDT you can deposit across any rolling 7-day window.
• Monthly deposit limit: The maximum amount in BDT you can deposit across any rolling 30-day window.
• Session loss limit: An optional cap on the maximum amount you can lose within a single gaming session before your session is paused for a mandatory break.

How Limits Work

Deposit limits can be set, reduced, or increased from the Responsible Gaming section of your wagering account dashboard. Reducing a limit takes effect immediately — the lower limit applies to your very next deposit attempt. Increasing a limit requires a mandatory 24-hour waiting period before the higher limit becomes active. This cooling period is intentional — it gives you time to reconsider whether an increase aligns with your responsible gaming goals.

If you attempt to make a deposit that would exceed your active limit, the transaction will be declined and you will receive a notification explaining the limit you have reached. No funds will leave your bKash, Nagad, or bank account in such a scenario.

Sometimes you may want to step away from gambling for a short period without committing to a full self-exclusion. wagering's time-out feature allows you to temporarily suspend your account for a defined period so that you can take a break, reset, and return when you feel ready — if you choose to do so.

Available Time-Out Durations

• 24-hour time-out: A one-day break, useful after an unexpectedly long or frustrating session.
• 72-hour time-out: A three-day break that allows a meaningful pause and reflection period.
• 7-day time-out: A one-week break, suitable for players who want to assess whether their gambling habits are becoming concerning.
• 30-day cooling-off period: A full month away from the platform, recommended for players who have noticed a pattern of chasing losses or gambling more than intended.

What Happens During a Time-Out

While a time-out is active, your wagering account is fully suspended. You will not be able to log in, place bets, launch games, or make deposits. Any pending withdrawal requests that were submitted before the time-out was activated will continue to be processed normally. All promotional emails, SMS notifications, and bonus alerts are paused for the duration of the time-out.

Time-out periods cannot be cancelled early. If you attempt to contact support to end a time-out before it expires, our team is trained to gently decline the request and encourage you to use the remaining break productively. At the end of the time-out period, your account is automatically reactivated — you are not pressured to return, and no promotional communication is sent immediately upon reactivation.

Self-exclusion is the most powerful responsible gaming tool available on wagering. It is designed for players who recognise that their gambling has become — or is at risk of becoming — harmful, and who want to remove themselves from the platform for a substantial period or permanently. wagering takes self-exclusion requests with the utmost seriousness and processes them within 24 hours of receipt.

Self-Exclusion Periods

• 1 month — minimum short-term exclusion
• 3 months — recommended for players in early recovery
• 6 months — mid-term exclusion
• 1 year — long-term exclusion
• Permanent closure — irreversible account closure with no option to reopen

How to Request Self-Exclusion

You can request self-exclusion through any of the following channels:

• Via your wagering account dashboard under Responsible Gaming settings
• By contacting wagering live chat support 24/7 and requesting self-exclusion by name
• By emailing support@wagering with the subject line "Self-Exclusion Request" and your registered account username

What Self-Exclusion Covers

Once a self-exclusion is confirmed, your wagering account is fully blocked. You will not be able to log in, access games, place bets, or make deposits for the duration of the exclusion. All marketing communications are permanently halted. wagering also takes reasonable steps to ensure that you are not able to open a new account during the exclusion period by cross-referencing registration details against the exclusion list.

Self-exclusion requests cannot be reversed early. If you contact wagering during an active exclusion period asking to reopen your account, our team will decline and encourage you to continue your break. This policy exists to protect you, and our support staff are trained to enforce it compassionately but firmly.

Pending withdrawal requests submitted before the self-exclusion was activated will be processed and paid out to your registered bKash, Nagad, or Rocket account in the normal timeframe.

The questions below are adapted from widely used problem gambling screening tools. They are intended to help you reflect honestly on your gambling behaviour. There are no right or wrong answers — this is a private exercise for your own benefit. If you find yourself answering "yes" to several of these questions, it may be worth speaking to a professional or contacting wagering support to discuss your options.

If gambling has become a problem for you or someone you care about, reaching out for help is the most important step you can take. wagering's responsible gaming team is available around the clock, and there are additional professional resources you can contact for confidential advice and support.

Before You Play

• Set a firm budget — decide the maximum amount in BDT you can afford to lose before you deposit, and stick to it.
• Set a time limit — decide how long you will play before you start, and use the session reminder feature to keep yourself on track.
• Never gamble when you are tired, stressed, upset, or under the influence of alcohol or substances. These states impair judgement and lead to poor decisions.
• Treat gambling as entertainment, not as a source of income. The expected outcome over time is a net loss — that is the mathematical reality of any gambling product.

While You Play

• Take regular breaks. Step away from the screen every 30–60 minutes, especially during long cricket betting sessions or extended slot play.
• Never chase losses. If you reach your loss limit for the session, stop — do not deposit more money to try to win it back. This is the single most common behaviour that turns recreational gambling into problem gambling.
• Keep track of time. Gambling environments — especially live casino tables — are designed to feel immersive. Use your phone alarm or wagering's session reminder to stay aware of how long you have been playing.
• Do not play with borrowed money. Never use funds from bKash or Nagad send-money features, personal loans, credit facilities, or money owed to others to fund gambling.

After You Play

• Review your session activity statement in your wagering account. Honest reflection on net results helps you maintain an accurate picture of your gambling finances.
• If you lost more than you planned, acknowledge it without shame — but take it as a signal to review your deposit limit settings before your next session.
• Celebrate responsible sessions. Finishing a session within budget and on time is a genuine win, regardless of whether you were up or down financially.